Buyer Frequently Asked Questions

MOQ is set per model and varies by product line. Each listing on our Alibaba.com storefront shows its own minimum order quantity. Selected pet beds, carriers and scratchers are available in low volumes for market testing, so you can combine several models in one trial order and scale only the designs that sell. Send us your model list and target volume for confirmation.

Yes. Both minor customization and drawing-based customization are verified services on our Alibaba.com profile, so we can quote from a CAD file or hand sketch as well as from our catalogue. Customization covers dimensions, colour, fabric, filling density, structure, logo and retail packaging. A pre-production sample is made for written approval before mass production begins.

Quality control, raw material identification and traceability, and quality traceability are verified services on our Alibaba.com profile. Every order goes through in-process checks and pre-shipment inspection. Our cat furniture is produced to EN 71 and REACH requirements, with CE marking and FSC-certified birch plywood available on request. Material documentation is provided with the shipment.

Bulk lead time is 15–30 days after sample approval and order confirmation, depending on order size and level of customization. Samples are prepared before mass production for written approval. Our published Alibaba.com on-time dispatch rate is 100%, and our average enquiry response time is under one hour, so schedule changes are confirmed within the same working day.

We quote tiered FOB pricing, so unit price decreases as volume rises toward full-container quantity. Our current range runs from US$1.35 for corrugated cat scratchers to US$119 for multi-level solid-wood cat towers, covering entry and premium retail price points from one supplier. Buyers consolidating cat furniture, beds and mats into one container gain further freight savings per unit.

We work on FOB, CIF and DDP terms and provide a loading plan for 20GP or 40HQ containers with every quotation. Cat trees ship flat-packed (KD) to reduce volumetric weight and freight cost per unit. Payment terms are agreed per order, and orders can be placed through Alibaba.com Trade Assurance for product quality and on-time shipment protection.

After-sales cases are handled by our European partner on the ground, so quality issues are reviewed and coordinated locally instead of only by email across time zones. Orders can also be placed under Alibaba.com Trade Assurance. Our average response time is under one hour, with 75% of first replies sent within five minutes.

You deal with both. Our European partner operates from the Benelux region, handles buyer communication in local business hours and languages, hosts physical sample viewing, holds local stock on selected lines and coordinates after-sales on the ground. Production, customization and pricing continue to come directly from our Hangzhou base.

We pair China manufacturing economics with a European partner available in your time zone, including local sample viewing, selected local stock and local after-sales support. We cover five product lines from US$1.35 to US$119 in one account, offer drawing-based customization for exclusive designs and maintain a platform-verified 100% on-time dispatch rate.