Website Terms of Use

1. Scope and acceptance

By using this website, you agree to these Terms of Use. If you do not agree, please do not use the website. Mandatory rights that cannot lawfully be excluded remain unaffected.

The website is operated by 杭州梵栖宠物用品有限公司 under the FANCIE trading name.

2. Product information and enquiries

The website presents product concepts and general information. It does not currently provide checkout, accept payment or automatically form a sales contract.

Images, colours, dimensions, materials, availability, lead times and prices may change or appear differently on a screen. A product enquiry is not an order. Any sale or supply arrangement is formed only when the parties separately confirm the essential terms in writing.

3. Permitted use

You may browse the website and make reasonable personal or business enquiries. You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, scrape it at a disruptive scale, impersonate another person, or use the website for unlawful, fraudulent or abusive purposes.

4. Intellectual property

The FANCIE name, logo, product designs, photographs, copy, graphics and website presentation are owned by us or used with permission and are protected by applicable intellectual-property laws.

You may save or print a reasonable extract for personal, non-commercial reference. No other licence is granted. Commercial reproduction, adaptation, distribution or use of our brand or product imagery requires prior written permission.

5. Third-party links

Links to external websites are provided for convenience. We do not control their availability, security, content or privacy practices, and a link does not imply endorsement.

6. Availability and accuracy

We aim to keep the website accurate and available, but do not promise uninterrupted access or that all content is complete, current or error-free. We may change, suspend or withdraw any part of the website without notice.

7. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or wilful misconduct and any mandatory consumer rights.

To the extent permitted by law, we are not liable for indirect or consequential loss arising solely from use of, or inability to use, this informational website. Any liability relating to a separately agreed purchase is governed by the terms of that agreement and applicable mandatory law.

8. Privacy

Our Privacy Policy explains how personal data is handled. Please review it before sending personal information through email or any future form.

9. Governing law and disputes

These website-use terms are governed by the laws of the People’s Republic of China, to the extent permitted by applicable law. This choice does not deprive a consumer of mandatory protections available under the law of their habitual residence.

Courts at the operator’s registered location have non-exclusive jurisdiction, without limiting any right a consumer has to bring proceedings in another court under mandatory law. Please contact us first so we can try to resolve a concern directly.

10. Changes and contact

We may update these terms by publishing a revised version and changing the date above. Questions about these terms can be sent to jalen@fanciepet.com.